Password resets, printer problems, new laptops, access requests: your staff contact one help desk and a technician who knows your setup picks it up.
Every request is logged, prioritised and tracked to completion. Outages that stop work go to the front of the queue; routine requests are handled in order and nobody gets forgotten.
You get monthly reporting on ticket volumes, response times and recurring issues, so problems that keep coming back get fixed at the root.
Phone, email and portal
Staff reach us whichever way is quickest for them.
Prioritised tickets
Outages jump the queue; routine requests are handled in order.
Knows your setup
Technicians work from your documentation, not from scratch.
Onboarding and offboarding
New starters ready on day one, leavers locked out the same day.
Recurring issue fixes
Problems that keep coming back are fixed at the root.
Monthly reporting
Ticket volumes and response times, reviewed with you.
Signs you need this
- Staff ask a colleague who is 'good with computers' instead of IT
- Requests get lost in someone's inbox
- New hires wait days for a laptop and accounts
- The same problems keep happening every month
How we deliver it
Onboard
We document your environment and set up ticketing for your team.
Launch
Staff get a short guide on how to reach the help desk.
Support
Requests are logged, prioritised and resolved by technicians who know your setup.
Improve
Monthly reviews target recurring issues and slow areas.
Deliverables
- Help desk by phone, email and support portal
- Ticket tracking for every request
- New starter and leaver checklists
- Documentation of your environment
- Monthly ticket and response time report
Tools we work with
- Support portal
- Ticketing system
- Microsoft 365 admin
- Microsoft Entra ID
Common questions
What are your help desk hours?
Our standard hours are Monday to Friday, 8:00 AM to 6:30 PM. Extended and after-hours coverage is available depending on your plan.
Is there a limit on how many tickets we can raise?
Most clients are on a flat monthly fee with no per-ticket charges, so staff can ask for help without worrying about cost.
How do staff know their request is being handled?
Every request gets a ticket number and updates by email, and staff can check progress in the support portal.
Ready for IT you don't have to think about?
Book a free consultation. We'll review your setup and give you a clear, fixed monthly price.